CamDashPros Refund, Return & Cancellation Policy

CamDashPros is operated by USM Car Part Solutions. We want every customer to have a positive shopping experience. This policy explains our cancellation, return, replacement, and refund terms.

1. Order Cancellation

Orders can be cancelled only before they are processed or shipped. Once an order has been processed or shipped, cancellation may not be possible.

To request cancellation, contact info@camdashpros.com with your order number and customer details.

2. Damaged or Defective Products

If your product arrives damaged or defective, contact us within 7 calendar days of delivery.

We may request photos, videos, packaging images, and order information to verify the issue.

After review, we may provide a replacement, repair, partial refund, or full refund, depending on the situation.

3. Incorrect or Missing Products

If you receive the wrong product or an important item/accessory is missing, contact us within 7 days of delivery.

We may provide a replacement, missing component, partial refund, or full refund after reviewing the claim.

4. Lost or Undelivered Orders

If your order does not arrive within the expected delivery timeframe, contact us with your order and tracking information.

We will investigate the shipment. If the package is confirmed lost or qualifies under our shipping policy, we may provide a replacement or refund.

Customers are responsible for providing a correct and complete shipping address. Orders affected by incorrect customer-provided addresses may not qualify for a refund.

5. Returns & Non-Returnable Items

CamDashPros does not accept general returns simply because a customer changes their mind.

Returns are generally not accepted for:

• Change of mind
• Product no longer wanted
• Wrong product/model ordered by customer
• Personal preference
• Product found cheaper elsewhere
• Customer ordering by mistake

Please review product specifications and compatibility before ordering.

6. Damage Caused by Customer

Refunds or replacements may not be available for damage caused by:

• Misuse or abuse
• Accidental damage
• Improper installation or wiring
• Unauthorized modification or repair
• Failure to follow instructions
• Normal wear and tear

7. Return Authorization

Do not return any product without written approval from CamDashPros.

If a return is required, we will provide the return instructions and address. Unauthorized returns may not qualify for a refund.

8. Return Shipping

For approved claims involving damaged, defective, incorrect, or missing products, CamDashPros will determine the appropriate return-shipping arrangement.

For other approved returns, the customer may be responsible for return shipping costs.

9. Refunds

Approved refunds are normally issued to the original payment method.

After we issue the refund, processing time depends on your bank, card issuer, or payment provider.

10. Shipping Delays & Customs

Delivery dates are estimates and may be affected by carriers, customs, weather, holidays, or other circumstances outside our control.

Customers may be responsible for applicable customs duties, taxes, import fees, or brokerage charges.

Shipping delays or unpaid customs charges do not automatically qualify for a refund.

11. Claim Requirements

For any claim, we may request:

• Order number
• Customer details
• Photos/videos
• Product and packaging images
• Tracking information
• Description of the issue
• Proof of non-delivery, when applicable

Providing complete information helps us process your claim faster.

12. Fraud & Abuse

CamDashPros may deny refunds or replacements where there is evidence of fraud, misuse, repeated abuse of the refund process, or violation of this policy.

13. Multiple Products

If only one item in a multi-product order is affected, the refund or replacement will generally apply only to the affected item or component.

14. Fulfillment Partners

Some orders may be fulfilled by third-party fulfillment partners. Do not contact or return products directly to a fulfillment partner unless CamDashPros specifically instructs you to do so.

All claims must be submitted directly to CamDashPros.

15. Contact Us

For cancellations, returns, replacements, or refunds:

CamDashPros
USM Car Part Solutions
Email: info@camdashpros.com

Please include your order number, name, email address, and details of your request.

CamDashPros may update this policy when necessary. Any applicable consumer rights that cannot legally be excluded remain unaffected.

CamDashPros is a brand operated and managed by USM Car Part Solutions.

CamDashPros stands behind the quality of every dashcam shipped. This policy explains when an order can be cancelled and when a return, replacement, or refund may be available. By placing an order through CamDashPros, customers agree to the terms outlined below.

1. Order Cancellation

Customers may request cancellation of an order by contacting info@camdashpros.com as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not yet been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may only be eligible for a return or replacement under the terms of this policy.

Cancellation requests should include:

• Order number
• Customer name
• Email address used for the order
• Reason for cancellation, if applicable

If an eligible cancellation is approved, the payment will be refunded to the original payment method.

2. When a Return Is Available

CamDashPros accepts returns, exchanges, or replacements only for products that arrive damaged or defective.

Returns or refunds are not available simply because a buyer:

• Changed their mind
• Does not like the product
• No longer wants the product
• Ordered the wrong product

Dashcams are inspected and tested before leaving the warehouse.

If a product arrives damaged or is not working as expected, the issue must be reported within 7 calendar days of the package being delivered.

Claims submitted after this period may not be accepted.

Non-Returnable Items

The following items are non-returnable regardless of condition:

• Gift cards
• Personalized or customized items
• Items marked Final Sale

3. How to Report a Damaged or Defective Item

Customers should contact CamDashPros before shipping any product back.

Step 1 — Contact CamDashPros

Email info@camdashpros.com with:

• Order number
• Description of the issue
• Clear photographs of the product
• Short video demonstrating the issue, when applicable

Step 2 — Claim Review

The CamDashPros team will review the submitted information.

Additional information, photographs, videos, or troubleshooting steps may be requested to determine whether the product qualifies for a replacement or refund.

Step 3 — Return Instructions

If the claim is approved and a return shipment is required, return instructions will be provided, including the appropriate return address.

Please do not ship the product back before receiving return instructions from CamDashPros.

Step 4 — Ship the Product

Once return instructions have been provided, the product should be shipped according to the instructions provided.

4. Replacement or Refund

Once an eligible damaged or defective product has been reviewed and, where required, received, CamDashPros may provide:

• A replacement product, or
• A refund to the original payment method

The available resolution may depend on the nature of the issue and product availability.

5. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.

6. Products Damaged After Delivery

Damage caused by misuse, abuse, improper installation, unauthorized modification, unauthorized repair, accident, or use outside the product’s intended purpose may not qualify for a return, replacement, or refund under this policy.

7. Contact Information

For cancellation, return, replacement, or refund requests:

USM Car Part Solutions
Brand: CamDashPros
Email: info@camdashpros.com