CamDashPros Cancellation, Return & Refund Policy

CamDashPros is a brand operated and managed by USM Car Part Solutions.

CamDashPros stands behind the quality of every dashcam shipped. This policy explains when an order can be cancelled and when a return, replacement, or refund may be available. By placing an order through CamDashPros, customers agree to the terms outlined below.

1. Order Cancellation

Customers may request cancellation of an order by contacting info@camdashpros.com as soon as possible after placing the order.

Cancellation requests can only be accepted if the order has not yet been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, the order may only be eligible for a return or replacement under the terms of this policy.

Cancellation requests should include:

• Order number
• Customer name
• Email address used for the order
• Reason for cancellation, if applicable

If an eligible cancellation is approved, the payment will be refunded to the original payment method.

2. When a Return Is Available

CamDashPros accepts returns, exchanges, or replacements only for products that arrive damaged or defective.

Returns or refunds are not available simply because a buyer:

• Changed their mind
• Does not like the product
• No longer wants the product
• Ordered the wrong product

Dashcams are inspected and tested before leaving the warehouse.

If a product arrives damaged or is not working as expected, the issue must be reported within 7 calendar days of the package being delivered.

Claims submitted after this period may not be accepted.

Non-Returnable Items

The following items are non-returnable regardless of condition:

• Gift cards
• Personalized or customized items
• Items marked Final Sale

3. How to Report a Damaged or Defective Item

Customers should contact CamDashPros before shipping any product back.

Step 1 — Contact CamDashPros

Email info@camdashpros.com with:

• Order number
• Description of the issue
• Clear photographs of the product
• Short video demonstrating the issue, when applicable

Step 2 — Claim Review

The CamDashPros team will review the submitted information.

Additional information, photographs, videos, or troubleshooting steps may be requested to determine whether the product qualifies for a replacement or refund.

Step 3 — Return Instructions

If the claim is approved and a return shipment is required, return instructions will be provided, including the appropriate return address.

Please do not ship the product back before receiving return instructions from CamDashPros.

Step 4 — Ship the Product

Once return instructions have been provided, the product should be shipped according to the instructions provided.

4. Replacement or Refund

Once an eligible damaged or defective product has been reviewed and, where required, received, CamDashPros may provide:

• A replacement product, or
• A refund to the original payment method

The available resolution may depend on the nature of the issue and product availability.

5. Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

The time required for the refund to appear in the customer’s account may vary depending on the payment provider or financial institution.

6. Products Damaged After Delivery

Damage caused by misuse, abuse, improper installation, unauthorized modification, unauthorized repair, accident, or use outside the product’s intended purpose may not qualify for a return, replacement, or refund under this policy.

7. Contact Information

For cancellation, return, replacement, or refund requests:

USM Car Part Solutions
Trade Name / Brand: CamDashPros
Email: info@camdashpros.com